Refund policy
Returns
Alcohol items are not refundable.
Cancelling Orders
Orders can not be cancelled after placing them.
Re-stocking Fees
There is a $50 restocking fee on any alcohol orders placed.
Refunds On Defective Alcohol (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Wines- We do our best to ensure proper temperature-controlled storage. Due to nature of wines, we cannot be responsible for wines older than five years from the latest vintage. Wines can be ruined in matter of hours in excessive temperature variation of not controlled properly, and we do not recommend ground shipment in areas where temperature can be excessive to ruin wines.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected], and send your item to: Guzwine 558 Lakehurst Rd, New Jersey NJ 08015, United States.
Shipping
To return your product, you should mail your product to: Guzwine, 558 Lakehurst Rd, New Jersey NJ 08015, United States Phone. 732-503-8432
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Out-of -Stock Items
We make every attempt to keep our online inventory accurate and up-to-date, but occasionally we run out of items unexpectedly. Guzwine will not contact you if we are unable to fulfill your order exactly as it was placed. No item or vintage substitutions will be made without the customer's express permission. Your credit card will not be charged until we ship your order and you will not be charged for out-of-stock items. We only authorize for order and capture payments upon having or knowing we can supply your product.